Privacy policy

Here is the short version. We collect the details you type into our quote form, we use them to prepare and respond to your enquiry, and we do nothing else with them. This website sets no cookies and runs no analytics or advertising scripts. Two service providers help us deliver your enquiry — Cloudflare (hosting and spam protection) and Resend (email delivery) — and where WhatsApp is involved (a link you tap, or the automatic fallback if our form fails), Meta’s own processing applies. The rest of this page says the same thing in more detail, in plain language, because India’s Digital Personal Data Protection Act, 2023 (DPDP Act) asks for plain language — and because we prefer it that way anyway.

Who we are

Under the DPDP Act, you are the “Data Principal” (the person the data is about) and Power Solutions is the “Data Fiduciary” (the one responsible for handling it properly). This policy covers powersolutions.net.in and the enquiries you send through it.

What we collect, and why

The only place this website collects personal data is the quote form on our contact page. It asks for:

The form also carries three technical fields you don’t see: the page you submitted from, a timestamp used to catch bots, and a decoy field that only spam software fills in. Separately, your device’s IP address reaches our server with every request, as it does on every website; what we do with it is described below.

What we deliberately don’t ask for: no PAN, no bank or card details, no financial information of any kind. If a form on this site ever asks you for those, it isn’t ours — close it and call us.

Consent — exactly what you agree to

The form has one consent checkbox. It is never pre-ticked, and it says exactly this:

I agree that Power Solutions may use these details to prepare and respond to my enquiry.

That is the whole agreement — preparing and responding to your enquiry. It is not consent to marketing, newsletters or anything else, and we don’t bundle those in. When you submit, we store a consent record with your enquiry: the exact text above, the date and time you agreed, and the IP address it came from. That record is how we can prove — to you or to a regulator — what you agreed to and when.

What happens to your enquiry, step by step

1. Spam checks. The decoy field and the timestamp quietly filter out bots. When Cloudflare Turnstile (a privacy-focused alternative to CAPTCHA) is enabled on the form, its result is also verified on our server before anything else happens.
2. Rate limiting. Your IP address is used to cap submissions at five per hour. The counter lives in Cloudflare’s KV storage and deletes itself after an hour. Our own code never writes your details into server logs.
3. Email to our sales desk. The enquiry is sent as an email through Resend, an email delivery service, to our team’s mailbox — carrying your answers plus the consent record (text, timestamp, IP).
4. Copy to our own system. Once our internal fleet-management system (our own CRM, self-hosted and run by us) is connected to the form, the enquiry is also pushed into it, together with the consent timestamp and IP — until then, the email is the only copy. If a push fails, a copy is held in Cloudflare’s KV storage for up to 30 days so we can retry, then it deletes automatically.
5. If the form itself fails. Your enquiry opens as a pre-filled WhatsApp draft instead. The draft travels through Meta’s wa.me link, so Meta’s processing applies from the moment it opens — but nothing reaches us unless you press send in WhatsApp yourself.

The form works without JavaScript too (when the Turnstile check is not enabled): your browser posts it directly and lands on our confirmation page. The pipeline behind it is identical.

If you skip the form and use a WhatsApp or phone link anywhere on this site, those links do nothing until you tap them. Tapping hands the conversation to WhatsApp (Meta) or your phone’s dialler — we receive only what you choose to send.

Cookies, tracking and your browser

• Our site sets no cookies. Not one.
• No analytics or advertising scripts run on this site today. No Google Analytics, no Meta pixel, no session recording — nothing that follows you around.
• One browser preference. The “Motion” toggle in the top bar saves your choice (on or off) in your browser’s localStorage under the key ps-motion. It never leaves your device and we never see it. Clear your browser data and it’s gone.
• Fonts are self-hosted. Your visit triggers no request to Google Fonts or any other font network.
• If we ever add analytics, it will load only after you separately agree, with Accept and Decline given equal prominence — and this policy will be updated first. Declining will never affect how the site works.

Who else touches your data

We do not sell your data, share it with advertisers or use it for unrelated marketing. Beyond the providers above, it goes nowhere.

Where your data travels

Cloudflare and Resend are US companies operating global networks, so your enquiry and the associated technical data may be processed or stored outside India. The enquiry itself lands with our team in Pune, and our internal system is our own. WhatsApp messages are handled by Meta under its own cross-border arrangements.

How long we keep it

If your enquiry becomes an order, invoices and contract records are kept as long as Indian tax and accounting law requires — that’s a separate obligation and outlives this policy’s 24 months.

Your rights

Under the DPDP Act you can:

• Access — ask what details of yours we hold.
• Correction — have wrong or outdated details fixed.
• Erasure — ask us to delete your details.
• Withdraw consent — at any time. We stop using your details and delete the enquiry record, unless we need them to finish work you’ve already asked us to do.
• Grievance — complain and get an answer, as described below.

To use any of these, email [email protected] from the email address or with the phone number you used in your enquiry, so we can confirm it’s you. There’s no form to fill and no fee.

Grievances

If you think we’ve mishandled your data, write to [email protected], or by post to Shop No. 9 (G-9), Ashoka Plaza, S. No. 32/2, Nagar Road, Viman Nagar, Pune – 411014, Maharashtra, India.

We will acknowledge your grievance within 7 business days and resolve it within 30 days. If a fix needs longer for a genuine technical reason, we’ll tell you why and give you a date.

Governing law

This policy is governed by the laws of India, and the courts at Pune, Maharashtra have jurisdiction over any dispute arising from it.

Changes to this policy

The “last reviewed” date at the top of this page tells you when we last checked it. If we change what we actually do — say, adding analytics or a new service provider — we update this page before the change goes live, and anything that needs your consent will ask for it separately. Questions about any of it: [email protected].